Frequently Asked Questions
Answers about using LodgeRelay to find, inspect, and list student accommodation.
Finding a lodge
How do I browse available lodges?
Open Browse Lodges to see verified listings marked available. You can narrow the listings by the available search options and open a lodge for its full details.
What should I compare on a lodge listing?
Review the displayed first-year total and next-year rent, room type, location, landmark, distance, facilities, photos or video, and pack-out information. Confirm important details during an inspection.
Test Questions
Can I see this?
Yes.
Lodge availability and waitlists
What does Add to Waitlist do?
It adds an authenticated student to the waitlist for a verified lodge marked occupied. It does not reserve, hold, or lock the lodge.
Will I be notified if a waitlisted lodge becomes available?
The site creates an in-app availability notification for active students with a waiting entry when the lodge transitions to available. The notification links to the inspection request flow. Notification delivery can depend on your device and notification settings.
Requesting inspections
How do I request an inspection?
For a verified lodge marked available, choose Book Inspection on its detail page. The inspection page provides a WhatsApp handoff with the lodge details; you can add a preferred date and time to the message.
Does requesting an inspection reserve the room?
No. An inspection request is only a request to discuss an inspection. It does not reserve the lodge or confirm a rental.
Listing a lodge
How do I list my lodge?
Sign in, complete onboarding if prompted, and submit the List Your Lodge form. The form requires a clear exterior building photo; video is optional. Submitted listings go through review and remain hidden until review is complete.
Does submitting a listing mean it is approved?
No. A submitted lodge is reviewed before it appears publicly. The review may result in publication, a request for changes, or rejection.
Payments and refunds
Can I pay rent or an inspection fee through LodgeRelay?
No. The website currently does not process rent payments or charge for inspections. The inspection request flow hands off to WhatsApp.
What is LodgeRelay's refund policy?
The website does not currently publish a refund policy or provide an in-site refund process. Confirm payment terms with the relevant recipient before paying. For questions about LodgeRelay, contact Help & Support after signing in.
Accounts, notifications, and support
Do I need an account to browse or request an inspection?
Browsing listings and opening the inspection page do not require an account. Joining a waitlist, submitting a lodge listing, and using Help & Support require sign-in.
How can I get lodge availability notifications?
You can enable browser notifications when prompted, if your browser and device support them. In-app notifications are also available in your LodgeRelay account.
How do I contact LodgeRelay support?
Sign in and open Contact / Help in the Resources section. The support form creates a request for the LodgeRelay team.